Last updated: Mar 20, 2025
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the ConvertLabs Provider Portal and Mobile Application (the “Provider App”) operated by ConvertLabs LLC (“us”, “we”, or “our”).
Your access to and use of the Provider App is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all service providers who access or use the Provider App.
By accessing or using the Provider App you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Provider App.
Access and Use of Providers Portal/App
ConvertLabs LLC provides a dedicated portal and/or mobile application (“Providers Portal/App”) designed specifically for service providers who partner with us. By accessing or using the Providers Portal/App, you acknowledge that you are an authorized service provider and agree to be bound by these Terms of Service in addition to any specific provider agreements you may have with ConvertLabs LLC.
Provider Accounts
Provider accounts are limited to authorized service providers who have been approved by ConvertLabs LLC. Each provider must maintain the confidentiality of their account credentials and is fully responsible for all activities that occur under their account. Providers must immediately notify ConvertLabs LLC of any unauthorized use of their account or any other breach of security.
Providers may not share their account credentials with any other individual or entity. ConvertLabs LLC reserves the right to monitor provider account usage and may terminate access if unauthorized sharing or misuse is detected.
Provider Content and Data
Providers are responsible for all content they upload, publish, display, or otherwise make available through the Providers Portal/App (“Provider Content”). By submitting Provider Content, you represent and warrant that:
1. You have all necessary rights, licenses, and permissions to share such content
2. The Provider Content does not violate any applicable laws or regulations
3. The Provider Content does not infringe upon the rights of any third party
ConvertLabs LLC reserves the right, but not the obligation, to monitor, review, and remove any Provider Content that violates these Terms or is otherwise objectionable.
Provider Services and Responsibilities
Providers agree to deliver services in accordance with the standards and requirements specified by ConvertLabs LLC. Providers are responsible for:
1. Maintaining accurate profile information and availability status
2. Responding to service requests within the specified timeframes
3. Fulfilling all accepted service commitments
4. Maintaining any required licenses, certifications, or qualifications
5. Complying with all applicable laws and regulations in the performance of their services
Provider Ratings and Reviews
The Providers Portal/App may include a rating and review system that allows clients to evaluate provider services. ConvertLabs LLC reserves the right to publish these ratings and reviews on our platform. Providers acknowledge that these ratings may impact their visibility and service opportunities on the platform. ConvertLabs LLC maintains the right to remove reviews that contain inappropriate content or that we believe are fraudulent.
Intellectual Property Rights
ConvertLabs LLC retains all rights, title, and interest in and to the Providers Portal/App, including all related intellectual property rights. Providers are granted a limited, non-exclusive, non-transferable license to use the Providers Portal/App solely for the purpose of providing services through our platform.
Providers may not:
1. Modify, create derivative works, decompile, or reverse engineer the Providers Portal/App
2. Remove, alter, or obscure any proprietary notices
3. Use the Providers Portal/App for any purpose other than providing services through our platform
Confidentiality
Providers may have access to confidential information about ConvertLabs LLC, our clients, or our business operations. Providers agree to:
1. Maintain the confidentiality of all such information
2. Use confidential information only as necessary to provide services
3. Not disclose confidential information to any third party without prior written consent
4. Take reasonable security measures to protect confidential information
5. Return or destroy all confidential information upon termination of the provider relationship
Communications
By creating an Account on our Provider App, you agree to receive communications related to service requests, payments, and system updates. You may also receive newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send.
Termination of Provider Access
ConvertLabs LLC reserves the right to suspend or terminate provider access to the Providers Portal/App at any time, with or without cause, and with or without notice. Upon termination, providers must cease all use of the Providers Portal/App and delete any copies of our proprietary information.
Updates to the Providers Portal/App
ConvertLabs LLC may update, modify, or discontinue the Providers Portal/App at any time without notice. Providers will be required to accept any updated terms or install any updated versions to continue using the Providers Portal/App.
Limitation Of Liability
In no event shall ConvertLabs LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Provider App; (ii) any conduct or content of any third party on the Provider App; (iii) any content obtained from the Provider App; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
In addition to the Limitation of Liability provisions above, providers specifically acknowledge that ConvertLabs LLC is not liable for:
1. Any lost business opportunities or revenue resulting from downtime or malfunction of the Providers Portal/App
2. Any disputes between providers and clients
3. Any claims related to the quality or performance of provider services
4. Any damages arising from a provider's failure to maintain required licenses, insurance, or qualifications
Disclaimer
Your use of the Provider App is at your sole risk. The Provider App is provided on an “AS IS” and “AS AVAILABLE” basis. The Provider App is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
ConvertLabs LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Provider App will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Provider App is free of viruses or other harmful components; or d) the results of using the Provider App will meet your requirements.
Indemnification
You agree to defend, indemnify and hold harmless ConvertLabs LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Provider App, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Provider App.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Virginia, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Provider App, and supersede and replace any prior agreements we might have had between us regarding the Provider App.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Provider App after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Provider App.
Contact Us
If you have any questions about these Terms, please contact us at [email protected].